We in Astech Ireland pride ourselves in providing our customers with unrivalled post-sales services. Whether in the form of product training, installation, commissioning, IQOQ/validation or tailored service contracts, our service is guided by excellence in quality, responsiveness, dependability and flexibility.Our engineers are highly trained both in-house and by our principals. This training is ongoing and updated regularly to ensure our service team keeps abreast of product and service developments.

 Our team can offer the following services:  

• Training – full operator training is offered on our complete product range. Training is fully documented and certification supplied

• Commissioning/IQOQ/Validation – at Astech Ireland we are fully aware of the necessary guidelines governing the qualification of equipment purchased. To this extent we offer full IQ/OQ services complete with documentation designed to satisfy both customer and regulatory requirements.

• Service Contracts – depending on customer requirements (including budget, scope of work, level of cover, and frequency of visits) our service contracts can be specifically tailored to each client. As well as tailored contracts we also offer full cover and extended warranty contracts. All service contract holders benefit from discounts on service rates, spares and consumables.

• Emergency response – our products are used in industries where downtime can have significant quality and financial implications. With this in mind we offer non-scheduled callout cover on our products. We are recognised for our fast response times to non-scheduled call-outs.

• Calibration Services – whether within the framework of a service contract or as a stand-alone offering, our calibrations are carried out in strict adherence to respective SOP’s and with full traceability. We offer both workshop and on-site calibration services on many types of instruments including the following;

          -         On-line HPW TOC Analysers (including Anatel and Thornton TOC analysers)

          -         Laboratory TOC Analysers – (including Anatel and Teledyne Tekmar)

          -         On-line & laboratory conductivity systems.

          -         Airborne & Liquid Particle counters

          -         Microbial Air samplers

          -         Analytical, precision and industrial balances

          -         Moisture analysers

 

All of our current service offerings are covered within the scope of our ISO9001:2008 accreditation.

 

For more information please email support@astecireland.ie or call 0404 25070.