26th March 2020
Dear Valued Customer,
As we are now all aware the evolving Corona Virus pandemic is having a profound effect on how we live our lives and conduct our business.
Astech are fully committed to the protection of our employee’s health, and that of our customers; as well as taking all necessary measures to minimise the risk of Corona Virus transmission. As such we have taken steps to modify internal business systems which have been based on internal Risk Assessment followed by implementation of new work practices. In addition, we have engaged with our key suppliers to evaluate any risk to our supply chain and put contingency plans in place.
We are acutely aware of our status as a business-critical service vendor to many of our customers. To that end we will work in conjunction with you to endeavor to provide on-time critical and GMP-critical services during the crisis. In these situations, before attending site we would ask that you engage with us to agree safe systems of work for our service engineers. Although we have internal systems in place to deal with the threat, it is when our employees attend your site that we rely on you to help minimise risk of infection to them, and others. We will contact each of you directly in advance of any proposed visit to agree the site specific measures.
For non-critical services we will deal with these remotely for the foreseeable future and we would ask that any onsite work that can be transferred to our workshop, be done. Again, we will engage with you directly on a case-by-case basis.
Thank-you for your cooperation during these difficult times and please be assured you of our continued dedication to work along-side you though this crisis.
Astech Ireland Ltd.